Serving Brighton, Howell, Hartland, Highland, Hamburg, Fowlerville, Webberville, Pinckney, Fenton, Argentine Twp, Cohoctah Twp, Milford, South Lyon, Durand, Novi, New Hudson, Wixom, White Lake, Waterford, Saline, Ann Arbor, Ypsilanti, Dexter, Chelsea, Grass Lake, Manchester, Clinton, Milan, Tecumseh, Britton, Dundee and surrounding areas.
OPEN 9:00am to 9:00pm
( 7 Days a Week )
Advance Urgent Care Policies
Thank you for visiting Advance Urgent Care!
As an urgent care facility, the receptionist may ask you a few questions about the nature of your health problem or illness. Please do not feel that they are trying to compromise your privacy. The information they obtain is vital to taking care of you in an appropriate manner. If you feel you may be overheard, please ask to step into one of our private areas.

We make every effort to see our patients promptly in the order of arrival. Sometimes, however, emergencies occur which may delay your care. Also, at times we may see certain patients ahead of others when our staff feels their condition requires urgent attention. We appreciate your patience and understanding in these situations.

Insurance carriers require paperwork. Please have a copy of your current insurance eligibility cards with you. You must present health insurance eligibility verification, photo I.D.

Treatment of Minors:
Patients who are less than 18 years of age will require consent for treatment by a parent or other legal guardian. If a parent or legal guardian does not accompany the patient to the visit, the parent or legal guardian may write a note or complete the Authorization Form and fax it to the clinic prior to the patient being seen.

Telephone consent is not permissible.

According to Michigan State Law, patients who are less than 18 years of age and who are emancipated and living on their own do not need a parental consent. Patients who are less than 18 years of age and are being seen for a sexual-related matter also do not need a parental consent.

Prescription Refills:
For Medications We Prescribe
As an urgent care facility, our clinic does not offer prescription refills over the telephone. If you need more of the medication one of our physicians prescribed, you will need to be seen by us again. The best thing to do for a prescription refill is to call your primary care provider, who may or may not offer a prescription refill over the telephone.

For Medications Prescribed By another Physician
If you are unable to see your private physician to get a refill of one of your long-term medications - such as blood pressure medicine, asthma medication, etc. - we may be able to assist you by giving you a refill for a short period of time. This requires a complete evaluation by our medical staff, which will then refer you back to your primary physician.

Your private physician best handles prescription refills for medications considered "controlled substances" by the U.S. Government - such as pain medications and anti-anxiety medications. Because of the nature of these medications, our medical staff will sometimes be unable to refill your prescriptions at all. If they are able to do so, they will often want to contact your primary care physician and have you fill out other paperwork related to these medications, and the refill will be for an extremely limited period.

After-Hours Care:
For after-hours emergency attention, please call your primary care provider. They will page the physician on call – who will contact you directly. Routine questions about mild illnesses, prescription refills and appointments should be directed to your primary care provider during normal business hours. If you do not have a primary care provider and you have an emergency or urgent medical condition when our facilities are closed, you should contact the local emergency department or call 911.
Return Visits for Same Problem:
Sometimes medical problems are such that a patient has to be seen on more than one occasion for treatment. A patient may have a procedure performed, which requires a return visit, or the physician may want to re-evaluate an ongoing problem. According to most all insurance plans, patients are required to pay a copay for each patient visit and each provider evaluation. We appreciate your understanding. If you have a primary care provider and would like to have a re-evaluation by this provider, we will make every effort to help you make an appointment with this provider.
Payment and Billing Policy:
Advance Urgent Care accepts most commercial insurance plans. When you seek our services and have insurance, you will be responsible for your urgent care co-payment at the time of service. We then bill your insurance for the services rendered, and if there are any charges not covered by your insurance, these become your responsibility. You will receive a statement for those charges. Any account which is not paid in full within 30 days of the invoice date must be paid in full before any further services can be rendered. We apologize for any inconvenience it might cause to our clients.
We at Advance Urgent Care understand that in current tough economic times it is not possible for everyone to cover their health care expenses. In such cases we strongly advise patients not to compromise their health just because they do not have health insurance. They can seek help from the local hospital resources or from one of the free/minimal cost health care facilities in the area by clicking on List of Free Health Care Facilities & a list of Community-Based Free/Low-Cost Mental Health Services.

Advance Urgent Care is not affiliated with any hospital and is not funded by any City, State or Federal Government. In order for us to ensure we are available to provide our patients the best quality health care, it is essential that we are paid for our services either by the insurances that our patients carry or by the patients themselves so that we are able to pay our bills and stay open.

We encourage all of our patients to contact their insurance company prior to treatment to make sure that the visit will be covered at our facility. Although we participate with many insurance plans, some insurers may prefer that the patient be seen at another facility. It is the patient's responsibility to know his or her own insurance benefits.

We offer prompt pay discount to our patients who do not have health insurance and those patients who do not want us to bill their insurance companies.

Under prompt pay discount program a charge of $98.00 is collected at the time of check-in. If x-rays, supplies, medications, or other procedures are required (or ordered), these services are at additional costs for which the patient will be responsible at the end of the visit.

As you know, our physicians cannot "guess" what could be causing a patient's ailment, but rely on a physical examination and the results from tests to arrive at a diagnosis and course of treatment. We perform a few laboratory tests at our facilities (urinalysis; urine pregnancy; and rapid strep and mononucleosis). Some tests may need to be sent to an outside laboratory. You are responsible for the costs of these tests, and you will receive a separate bill from the outside laboratory.

Credit Policy:
All charges for patients without insurance are due and payable at the time of service. We accept cash, checks, VISA, MasterCard, American Express and Discover.

For insured patients for whom we submit a claim to the health insurance company, all charges are due and payable in full within 30 days of the billing charges. We do however recognize the often-unexpected nature of medical costs, and we encourage our patients to discuss payment arrangements with the Patient Account Specialists in our billing office.

Accounts may be referred to a collection agency or for legal action if the financial obligations cannot be resolved.
Billing Questions:
All billing and payment questions should be directed to our billing Department. The phone number is 810-632-0086.
Healthy Living
Mobile Version